TERMS&CONDITIONS

These Terms & Conditions ("Terms") govern your use of the Visualcreme website and your engagement with Visualcreme ("Visualcreme", "we", "us", "our"), a studio based in South Africa, for the provision of web design, development, and related digital services, including our Onabl quoting platform. By requesting a quote, entering into a contract, or otherwise using our services, you agree to be bound by these Terms.

Visualcreme provides custom web design and development services (landing pages, business websites, and smart business tools) as well as access to Onabl, our quoting and invoicing product for service businesses. The specific scope, deliverables, and timeline for any project are set out in the quote and contract provided to you before work begins.

Quotes generated through our instant quote tool are estimates based on the information you provide and are confirmed following a scoping call. Once you accept a quote, a contract outlining the final scope, timeline, and payment schedule will be issued. Work begins only once the contract is signed and any required deposit is received. Full payment terms, including deposit amounts and due dates, are set out in your individual contract.

We aim to deliver every project on the timeline agreed in your contract. Timely delivery depends on you providing requested content, feedback, and approvals promptly. Delays caused by late client input may extend the agreed timeline accordingly.

Upon full payment, ownership of the final deliverables (design files, code, and content created specifically for your project) transfers to you, except for any third-party assets, frameworks, or tools used to build it, which remain licensed under their own terms. Visualcreme retains the right to showcase completed work in its portfolio unless otherwise agreed in writing.

All support requests must be submitted through our official support email or the client Trello board. This ensures every request is tracked and actioned consistently. We do not guarantee support requested through any other channel, including direct contact with individual team members. Support scope and response times depend on your support tier, as outlined in your contract.

Either party may cancel a project in writing. Any work completed up to the point of cancellation, along with any non-refundable deposit, will be billed or retained accordingly. Refunds, where applicable, are assessed on a case-by-case basis relative to work already delivered.

Visualcreme will perform its services with reasonable skill and care but does not guarantee uninterrupted or error-free operation of any delivered website or tool. To the fullest extent permitted by law, Visualcreme is not liable for any indirect, incidental, or consequential loss arising from your use of our services or deliverables.

These Terms are governed by the laws of South Africa. Any disputes arising from these Terms or your use of our services will be subject to the jurisdiction of the South African courts.

We may update these Terms from time to time to reflect changes to our services or legal requirements. The "last updated" date at the top of this page will reflect the most recent revision.

If you have any questions about these Terms, please contact us at [email protected].